Start where you paid
A return is opened in the account that placed the order. That is where the order number lives, and it is the only route that can issue a label or a credit. This site cannot start one, because no money ever passed through it.
What the policy covers
The window, the condition the item has to be in and how the money comes back are all set by our retail partner and shown at checkout before you pay. We do not restate their terms here: they are theirs to change, and a stale copy on our site would be worse than no copy at all.
Sending it back
Follow the instructions the return generates. Use the packaging it came in if it survived, and keep the pad folded flat so the crease pattern is not fighting the box.
When it is a fault, not a change of mind
Open the return with our retail partner either way, since that is what puts the money back. Then tell us what failed and how long it took. Stitching that pulls, a zipper that skips, a pocket that sags: those are ours, and we would rather know than not.